FAQs
Questions before we misbehave?
Clear answers about our services, process, timelines, and how we work.
What does Lumehaus do?
Lumehaus is a Hong Kong-based design studio that provides UI/UX design, web development, brand identity, graphic design, brand application, web support, SEO, AEO, and GEO services.
Lumehaus helps businesses create clearer, more cohesive, and more memorable brand and digital experiences across websites, interfaces, visual identities, marketing materials, and search-optimized content.
Does Lumehaus develop e-commerce websites?
Yes. Lumehaus designs and develops e-commerce websites for businesses that need a polished, user-friendly, and conversion-focused online store.
Our e-commerce website services can include product page design, collection page design, checkout flow improvements, responsive UI/UX design, CMS setup, payment integration, and ongoing web support.
Can Lumehaus develop websites on Wix or Squarespace?
Yes. Lumehaus can design, develop, and support websites on Wix, Squarespace, and other website platforms depending on the needs of the project.
During the discovery stage, Lumehaus can recommend the most suitable website platform based on your business goals, budget, content needs, functionality requirements, and long-term maintenance plans.
What is brand application?
Brand application is the process of applying a brand identity across real digital and physical touchpoints.
Brand application can include social media templates, pitch decks, business cards, packaging, signage, website visuals, email graphics, marketing materials, presentation layouts, and other branded assets. It helps a brand look consistent, recognisable, and professional across every place it appears.
What is the difference between UI and UX?
The difference between UI and UX is that UX focuses on how a website or digital product works, while UI focuses on how it looks and feels.
UX, or user experience, includes structure, navigation, user journeys, usability, and how easily people can complete an action. UI, or user interface, includes layout, typography, colour, buttons, spacing, visual hierarchy, and interactive elements.
Does Lumehaus do branding only, or websites too?
Lumehaus does both branding and websites. Lumehaus provides brand identity, graphic design, UI/UX design, web development, and web support services.
Some clients work with Lumehaus for complete brand and website projects, while others need support with one specific area, such as a brand refresh, landing page, website update, e-commerce website, or ongoing design support.
What is the difference between SEO, AEO, and GEO?
SEO, AEO, and GEO are different ways to improve how a brand is discovered, understood, and referenced online.
SEO, or Search Engine Optimization, improves visibility in traditional search engines like Google. AEO, or Answer Engine Optimization, structures content so it can appear in answer engines, featured snippets, voice search, and AI assistants. GEO, or Generative Engine Optimization, prepares brand content to be recognised, cited, or summarised in AI-generated search results.
How long does a branding project take?
A Lumehaus branding project usually takes a few weeks or longer, depending on the scope, deliverables, feedback rounds, and level of strategy required.
A focused brand identity project may take less time, while a complete branding project with brand strategy, visual identity, brand guidelines, and brand applications may require a longer timeline. Lumehaus provides a clear project timeline before work begins.
How long does a website project take?
A Lumehaus website project usually takes a few weeks or longer, depending on the size, complexity, platform, content, functionality, and approval process.
A smaller website or landing page may take less time, while a larger website with custom UI/UX design, web development, e-commerce functionality, integrations, SEO structure, or ongoing support may require a longer timeline.
How much does a Lumehaus project cost?
The cost of a Lumehaus project depends on the scope, deliverables, timeline, platform, complexity, and level of support required.
After understanding your goals and requirements, Lumehaus provides a tailored proposal with clear pricing, recommended deliverables, and project scope.
Does Lumehaus do SEO?
Yes. Lumehaus provides SEO, AEO, and GEO services to help businesses improve search visibility across traditional search engines, answer engines, and AI-powered search experiences.
Lumehaus search optimization services can include technical SEO audits, on-page optimization, local search improvements, content structure, metadata, FAQ formatting, schema recommendations, and AI-search visibility improvements.
Where is Lumehaus based?
Lumehaus is based in Hong Kong.
As a Hong Kong-based design studio, Lumehaus works with local and international businesses on brand identity, UI/UX design, web development, graphic design, web support, SEO, AEO, and GEO projects.
Does Lumehaus only work with Hong Kong clients?
No. Lumehaus works with clients in Hong Kong and internationally.
Although Lumehaus is based in Hong Kong, the studio collaborates with businesses across different markets depending on the project scope, timeline, communication needs, and creative requirements.
How do I start a project with Lumehaus?
You can start a project with Lumehaus by sending an enquiry through the contact page.
In your enquiry, share what you are building, improving, launching, or rethinking. Lumehaus will review your needs and may schedule a discovery call to understand the project, goals, timeline, and scope.
What happens on a Lumehaus discovery call?
A Lumehaus discovery call is an introductory conversation to understand your business, goals, audience, timeline, budget, and current design or website challenges.
During the discovery call, Lumehaus will discuss what you need, what is not working, where design or digital support can create value, and whether the studio is the right fit for your project.
Not sure where to start?
Talk to us