Lumehaus respects your privacy and is committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website, contact us, submit an enquiry, or use our services.
Lumehaus is based in Hong Kong and handles personal data in accordance with applicable privacy laws, including the Personal Data (Privacy) Ordinance, Cap. 486.
1. Information We Collect
We may collect personal data that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Company name
- Job title
- Project details
- Budget range
- Website URL
- Any information you include in an enquiry, form, email, or message
We may also collect non-personal information through our website, such as browser type, device information, pages visited, referral sources, approximate location, and website usage data.
2. How We Collect Information
We may collect information when you:
- Submit a contact form
- Request a proposal or discovery call
- Email or message us
- Subscribe to updates or notes
- Interact with our website
- Use our services
- Provide feedback or project information
3. How We Use Your Information
We may use your information to:
- Respond to enquiries
- Provide proposals, quotes, and project recommendations
- Deliver our design, development, branding, web support, and search optimization services
- Manage client relationships and project communication
- Improve our website, services, and user experience
- Send relevant updates, if you have opted in
- Maintain internal records
- Comply with legal, regulatory, or administrative requirements
We will only use your personal data for the purpose for which it was collected or for directly related purposes, unless we have obtained your consent or are permitted by law.
4. Direct Marketing
We will not use your personal data for direct marketing without your consent where required by law.
If you subscribe to our updates, notes, or marketing communications, you may opt out at any time by following the unsubscribe instructions or contacting us directly.
5. Sharing Your Information
We do not sell your personal data.
We may share your information with trusted third parties where necessary to operate our business and deliver our services, including:
- Website hosting providers
- Email and communication platforms
- Analytics providers
- Project management tools
- Payment or invoicing platforms
- Contractors, collaborators, or service providers involved in your project
- Legal, accounting, or professional advisers
- Authorities where required by law
Where we work with third-party service providers, we take reasonable steps to ensure they handle personal data securely and only for the agreed purpose.
6. Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and measure performance.
Cookies may help us understand which pages are visited, how users interact with the website, and how we can improve the experience. You can adjust your browser settings to refuse or delete cookies, but some parts of the website may not function properly.
7. Data Retention
We keep personal data only for as long as necessary to fulfil the purpose for which it was collected, support our business operations, comply with legal obligations, resolve disputes, and maintain accurate records.
When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it.
8. Data Security
We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.
However, no method of online transmission or electronic storage is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. Your Rights
Subject to applicable laws, you may request access to or correction of your personal data held by Lumehaus.
To make a request, please contact us using the details below. We may take reasonable steps to verify your identity before processing your request.
10. Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or security of those third-party websites.
We encourage you to review the privacy policies of any external websites you visit.
11. International Transfers
Where necessary, your personal data may be stored, processed, or accessed outside Hong Kong by our service providers, collaborators, or digital platforms.
By providing your personal data to us, you understand that your information may be transferred outside your location where necessary for the purposes described in this Privacy Policy.
12. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or website functionality.
The updated version will be posted on this page with a revised "Last updated" date.
13. Contact Us
If you have any questions about this Privacy Policy or would like to request access to or correction of your personal data, please contact us at:
Lumehaus
Email: create@lumehaus.design
Location: Hong Kong